Return Policy for Retailers & Distributors
*******Due to COVID-19 any bulk orders of the same item being returned will be assessed a minimum 25% restock fee. This is for the safety of our employees, due to the risk of contamination.
Overview
Jujume Inc stands behind the products we sell. All our merchandise is brand new in the original manufacturer's packaging and comes with the manufacturer's warranty, unless otherwise posted. Customers are responsible for shipping charges. All price and payments must be in US currency. Please understand that all sales are final, with the following exceptions.
Product Warranty
All products we sell are covered solely by the manufacturer's warranty. Warranty information is included with the product and/or on our website and is subject to the conditions set forth by the manufacturer. The manufacturer warrants their products are free from defects in material and workmanship. Replacement may be issued for any product which is found to be defective under the terms of this warranty.
Money Back Guarantee
If you change your mind about a purchase and the item is not defective and you have not used it, you have 60 days from the date of purchase to email or call us for a return authorization number (RA#). No return will be accepted without a RA#. We will only accept returns for items that are 100% in original, unopened packaging and in re-saleable condition. We do not refund return shipping charges. Items with Free Shipping will have the cost of outbound shipping & handling deducted from the total refund or a 15% restock fee, whichever is greater. We reserve the right to charge an additional restock fee for any items not meeting these requirements. We reserve the right to refuse a return on any product that does not meet these requirements. Money Back Guarantee does not apply to items with “Limited Return Policy”
Defective Returns
If you receive an item that is damaged or defective, please contact us immediately. Defective returns will be accepted for exchange, credit or refund within 14 days from the date of purchase. If there is no exchange we have the right to impose 10 - 20% restocking fee, based on the condition of the item returned. No refunds or credit will be granted after 14 days.
A product must be diagnosed "defective" by a member of the Jujume Technical Support Staff before we can accept it as a defective return. Contact our technical support staff at customercare@jujumepuzzles.com. If an item is claimed to be defective and after testing is found not to be defective, your refund will be reduced by the actual shipping costs we incurred and a restock fee of 20-35%, based on the condition of the item returned.
Note: Freight items are shipped via LTL Freight truck and often come on a pallet. Please keep all shipping material until you are sure the item is undamaged. All packaging material is required to return a freight item. Items returned without complete packaging material may be subject to a 35% restock fee or possibly no credit.
Undeliverable, Unauthorized or Refused Returns
Jujume Inc will not accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused upon return to our warehouse. Jujume will impose a minimum of 20% and up to a 35% restocking fee plus any applicable shipping and handling charges for refused or undeliverable shipments. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging.
The quickest way for us to handle a return is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in a few days. If you refuse shipment the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return until we receive and inspect the product.
Return Instructions
Please call Jujume Inc at 404-429-6039 to obtain a Return Authorization (RA) number before shipping your product. NO returns of any type will be accepted without a RA number. RA numbers are valid for 14 business days after issue and must be received in our warehouse within 30 days from the date of the invoice.
We are not responsible for lost, stolen or damaged packages. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection. All authorized returns must include a shipment tracking number. Once the return is processed and approved, a credit to your account or issuance of a check may take up to 14 business days.
Any returns must be 100% complete in original, unopened packaging and in re-saleable condition. We reserve the right to charge up to a 35% restock fee or refuse a return on any product that does not meet these requirements. All returns must also be packed in an outer shipping carton with the RA written on the shipping label. Please do not write anything on the outer box – only on the label.
Many of our items are offered with free shipping. Please be aware that our actual outbound shipping cost will be deducted from your refund. The Customer is responsible for shipping and handling charges on all returned items.